Curiosity amplifies positive energy and reduces negativity and finger pointing. If you can stay disengaged from the outcome long enough to ask several open ended questions, you may uncover critical elements that will help you craft a better solution. In fact, ask more questions than you think you need to ask.
In the face of a big problem, these can become power questions:
- What is the ideal outcome?
- What role did I play in creating this situation?
- What system or process elements exist that could cause this situation to recur?
- Who else can help?
- What is great about this problem / what is the learning opportunity?