It’s confession time. My name is Susan and I am a ping-pong emailer. I am compelled to reply quickly to each and every email message – even if it’s just to say thank you or OK. By my calculations I have doubled the volume of email in my area simply by over-using the reply button.
Partly this is due to the large number of projects I manage. By batting quick responses back to the email initiator it feels like I am somehow keeping extra balls out of my court. The other part of this habit stems from my proclivity for communication. I am a communications junkie.
Habit and predispositions aside, I did what I always do when I recognize a problem. I throw a book at it. I chose this one: “Send – Why People Email So Badly and How To Do It Better“. I learned more than I expected. I was concerned with volume — this book helped me with that and also alerted me to other watch areas like tone and clarity.
As part of my email therapy I’m sending this post to my colleagues (yes, via email) so you can hold me accountable for my recovery.