A new skill set duo is emerging as the differentiator between business athletes and the rest of the pack: the ability to recognize and make use of essential bits of data from a never-ending stream of information coupled with rapid task switching.
The knowledge age creates new challenges for leaders. How do we measure productivity in knowledge workers? How do we ensure our important messages make it through the endless stream of data and are acted upon? How do we keep people engaged in learning when their brains are overloaded with torrents of information?
Additional concerns come from the method of information transfer. Much of today’s information is delivered via the written word: email messages, online tutorials, corporate intranets, written policy documents, etc. Workers whose learning preference is auditory or kinesthetic will not take readily to these delivery methods and may even require some form of accommodation.