What Our Words Say About us

Web sites attract traffic by featuring and repeating key words – not unlike the way we humans attract or repel others with our speech.

If we could capture our words for a week and then view them in aggregate,  what would we learn about ourselves?  How often would our most important words show up?  Which words would be conspicuous by their absence?

Here’s an interesting way to visualize what your speech looks like.  Go to the Wordle site and input your most commonly used words.  Or, you can copy and paste text from documents you’ve written to generate your own word picture like the one above.  Have fun!


Online Customer Relationship Management In Action

It was driving me crazy.  Norton, my internet security provider, was blasting me with pop-up ads for other products. It’s not like you can ignore a Norton pop-up.  You have to read the message to know if you’re being warned of a potential breach that requires action.  No amount of research helped me stop those evil little yellow boxes from appearing on the screen. Then I remembered the great results I’ve gotten from Twitter in the past.

So, as a last resort, I decided to tweet about it.  Here’s what I wrote:


Norton responded!  So I launched my challenge:


After several more questions from Norton Support, they came up with a solution that worked instantly. I have just had 2 full days with no pop up ads. And I’m feeling a lot more loyalty toward my internet security provider. When it comes time for the annual renewal I’ll remember that Norton is out there listening and offering solutions.


This is not the first time I’ve had a great customer experience via Twitter. Last week during a presentation to the B.C. Career Development Association, I used a humourous story about Mitchell Airport in Milwaukee to illustrate how online connectedness is becoming the new basic business standard.  You can read the story here.  This got tweeted by one of the attendees and resulted in some interesting banter the next day with the Vancouver Airport and WestJet — both of whom were monitoring and engaging in customer conversations on Twitter.

Now, if I could just figure out a way to eliminate those irritating Netflix pop ups.  Wish me luck!


50 Best Blogs for Recruiters

Everyone knows recruiters don’t walk, they run through their daily schedule.  Matching the right people to the right jobs is a big task, and one they take seriously.  So how do you fit in time for professional development?  I suggest doing it in snippets.  Reading professional blogs can be a great way to do this.

You might want to start with a visit to The Recruiters Lounge, and then cruise over to Recruiting Animal.  Or maybe Evil HR Lady is more your style.

Here is a list of the 50 Best Blogs for Recruiters*.  Enjoy.  And then come back and leave a comment to tell us which one you like the most.

*Update: 6/16/2013 – Online MBA is experiencing difficulty with Google ranking and asked me to remove the link to their site. The post is still available – and I do recommend you look it up. You can find it through Bing or Google. Here’s an excerpt from the webmaster request:

“We were recently notified that our site was hit with a penalty from Google. This penalty seems to be the result of some unnatural linking patterns. In an attempt to recover, we’re trying to remove many of the links to our site on the internet.

This, unfortunately, means that we’re trying to remove even good links on high quality sites like yours to give ourselves a chance to start over in the eyes of Google. After assessing our options, this seems like the best course of action.” 

Choosing Your Path

Strength and serenity come from knowing one’s values and living a life in alignment with those values.

Getting there can be a bumpy ride.

I think the trick is to know the difference between walking our own path and walking a path chosen for us by others.  Neither is wrong – it’s just a choice.

Choices made with intention bring peace.

This post is for you, Mom.

Listening To Your Recruiter

Would you walk into your doctor’s office to announce your diagnosis and dictate a prescription?  Not likely.  Even if you suspect what the problem is, you still want input from your physician.  What’s the latest treatment?  Are there alternatives?  Is there any new information that you should be made aware of?

Your recruiter can offer you the same kind of up-to-the-minute advice and direction… but only if you listen.

Recruiters have their pulse on the job market.  They know what the best candidates are looking for and how to find them.  They also know what’s happening within their client companies and can tell fairly quickly if a candidate is a good match.

The next time you speak with a recruiter, ask them some really pointed questions about the job market or employer expectations in their area of expertise .  You may be surprised at their level of knowledge — and it just may bring your relationship up to the next level.